Consumer tickets

Get Zoho ticket

get

Retrieve a Zoho consumer appointment ticket

Authorizations

bearerAuth & organizationCodeapiKeyAuth & organizationCode

AuthorizationstringRequired

Enter your Bearer token

organization_codestringRequired

Enter your organization code

Query parameters

ticketIdstringRequired

The ID of the ticket

Default: 00000Example: 12345

template_namestringRequired

The name of the template

Default: templateExample: default_template

parentAccountNamebooleanOptional

Whether to include the parent account name

Example: true

Responses

200

Successful response

application/json

get

/api/zoho/consumer-tickets

HTTPcURLJavaScriptPython

GET /api/zoho/consumer-tickets?ticketId=12345&template_name=default_template HTTP/1.1
Host: platform-api-development.azo.dev
Authorization: Bearer YOUR_SECRET_TOKEN
organization_code: YOUR_API_KEY
Accept: */*

200

Successful response

No content

Create Zoho ticket

post

Create a new Zoho consumer appointment ticket

Authorizations

bearerAuth & organizationCodeapiKeyAuth & organizationCode

AuthorizationstringRequired

Enter your Bearer token

organization_codestringRequired

Enter your organization code

Body

application/json

organizationIdnumberRequired

ID of the organization

Example: 123

consumerIdnumberRequired

ID of the consumer

Example: 456

idstringRequired

ID of either appointment details or open-tele-session based on appointment type

Example: abc123

appointmentTypestringRequired

Type of the appointment

Example: tele-session

Responses

200

Successful response

application/json

post

/api/zoho/consumer-tickets

HTTPcURLJavaScriptPython

POST /api/zoho/consumer-tickets HTTP/1.1
Host: platform-api-development.azo.dev
Authorization: Bearer YOUR_SECRET_TOKEN
organization_code: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 86

{
  "organizationId": 123,
  "consumerId": 456,
  "id": "abc123",
  "appointmentType": "tele-session"
}

200

Successful response

No content