Tickets

Create Zoho ticket

post

Create a new Zoho consumer ticket

Authorizations

bearerAuth & organizationCodeapiKeyAuth & organizationCode

AuthorizationstringRequired

Enter your Bearer token

organization_codestringRequired

Enter your organization code

Body

application/json

consumerUuidstringOptional

Consumer UUID

Example: abc-123-def-456

titlestringRequired

Title of the ticket

Example: Support Request

assigneeIdstringOptional

Id of agent to assign the ticket to

Example: 123

attributesanyOptional

Additional attributes for the ticket

Default: {}Example: {"priority":"high","category":"technical"}

attachmentFilesanyOptional

Attachments to the ticket

Default: []Example: [{"id":1,"name":"file.pdf"}]

Responses

200Success

application/json

post

/api/zoho/tickets

HTTPcURLJavaScriptPython

POST /api/zoho/tickets HTTP/1.1
Host: platform-api-development.azo.dev
Authorization: Bearer YOUR_SECRET_TOKEN
organization_code: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 182

{
  "consumerUuid": "abc-123-def-456",
  "title": "Support Request",
  "assigneeId": "123",
  "attributes": {
    "priority": "high",
    "category": "technical"
  },
  "attachmentFiles": [
    {
      "id": 1,
      "name": "file.pdf"
    }
  ]
}

200Success

{
  "id": "109907000003079328",
  "ticketNumber": "3409",
  "subject": "Test title",
  "createdTime": "2025-01-23T11:47:33.000Z",
  "modifiedTime": "2025-01-23T11:47:33.000Z",
  "status": "Open",
  "statusType": "Open",
  "channel": "Phone",
  "source": {
    "appName": "ZohoDesk",
    "extId": "ext123",
    "permalink": "https://example.com",
    "type": "SYSTEM",
    "appPhotoURL": "https://example.com/photo.jpg"
  },
  "departmentId": "109907000000010772",
  "contactId": "109907000000152029",
  "accountId": "109907000000152001",
  "customFields": {},
  "cf": {},
  "layoutDetails": {
    "id": "109907000000011350",
    "layoutName": "Azodhasystems"
  },
  "webUrl": "https://desk.zoho.in/support/...",
  "isOverDue": true,
  "isTrashed": true,
  "isArchived": true,
  "description": "{\"testAttribute\":\"test\"}",
  "sharedDepartments": [],
  "secondaryContacts": [],
  "entitySkills": [],
  "isDeleted": true,
  "modifiedBy": "109907000000064001"
}